Effective date: January 1, 2026 · Last updated: January 1, 2026
This Privacy Policy describes how LipeWell LLC ("LipeWell," "we," "us," or "our") collects, uses, and discloses information about you when you visit lipewell.com, use our application, complete our symptom assessment quiz, or otherwise interact with our services (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our Services.
Your privacy matters. We do not sell your personal information. We do not use health-related information you share with us for advertising targeting purposes. We store all sensitive information using industry-standard encryption.
Our Services involve self-reported health and symptom information (pain levels, swelling patterns, lifestyle factors). This information is used solely to personalize your LipeWell experience and is not sold or shared with third parties for advertising purposes.
We use the information we collect to:
We do not use your health information to target you with advertising, build advertising profiles, or sell to data brokers.
We do not sell your personal information. We may share your information with:
Vendors that help us operate our Services under strict data processing agreements, including payment processors, email providers, analytics providers, and hosting services. These providers may only use your information as directed by us.
We use Meta (Facebook) Pixel to measure the effectiveness of our advertising. We share hashed email addresses and general behavioral data with Meta for this purpose. We do not share self-reported health symptom responses with Meta. You may opt out at facebook.com/privacy/policy.
We may disclose information when required by law, court order, or to protect the rights and safety of LipeWell, our users, or the public.
If LipeWell is acquired or merges with another company, your information may be transferred. We will notify you before your information is subject to a different privacy policy.
You may disable cookies through your browser settings. Disabling certain cookies may affect functionality. California residents, see Section 7.
Note: LipeWell is a consumer wellness application and does not qualify as a "covered entity" under HIPAA for most of its functions. However, we voluntarily adopt HIPAA-inspired privacy standards for all health-related information you share with us.
When you complete our symptom assessment or log daily symptoms, you provide self-reported health information including symptom severity, pain levels, mobility, and related details ("Health Information").
You may request access to, correction of, or deletion of your Health Information at any time by emailing privacy@lipewell.com.
California residents have specific rights under the California Consumer Privacy Act (CCPA) as amended by the CPRA:
Submit requests to: privacy@lipewell.com with subject "CCPA Request." We will respond within 45 days. We may need to verify your identity before processing your request.
We implement industry-standard measures to protect your information:
No method of transmission over the internet is 100% secure. If you become aware of any security vulnerability, please contact us at privacy@lipewell.com.
We retain your personal information for as long as your account is active. After deletion, we may retain anonymized or aggregated data for product improvement. Transaction records are retained for up to 7 years for legal and tax compliance.
By accessing or using the LipeWell Services, you agree to be bound by these Terms. If you do not agree, do not use our Services.
You must be at least 18 years of age to use LipeWell Services.
You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately of any unauthorized use at privacy@lipewell.com.
Contact privacy@lipewell.com within 30 days of purchase if you are not satisfied to request a refund review.
You agree not to: (a) use the Services for any unlawful purpose; (b) share or sublicense your account; (c) scrape or redistribute our content without permission; (d) post abusive or harassing content in LipeCircle™; (e) attempt to reverse engineer our platform.
LipeWell™, NutriProtocol™, LymphMove™, SymptomAI™, and LipeCircle™ are trademarks of LipeWell LLC. All content, designs, and software within the Services are protected by copyright and intellectual property laws.
To the fullest extent permitted by law, LipeWell LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services. Our total liability for any claims shall not exceed the amount you paid us in the 12 months preceding the claim.
These Terms are governed by the laws of the State of Texas. Any disputes shall be resolved in the state or federal courts located in Travis County, Texas.
We may update these Terms at any time with notice via email or in-app notification. Continued use after notice constitutes acceptance.
LipeWell is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease or health condition.
The content provided through LipeWell — including NutriProtocol™, LymphMove™, SymptomAI™, and LipeCircle™ — is for general wellness and informational purposes only.
Always consult a qualified healthcare provider before making changes to your diet, exercise routine, or health management plan, especially if you have been diagnosed with or suspect you have lipedema or any other medical condition.
The symptom assessment quiz is a self-screening tool intended to raise awareness — not a clinical diagnostic instrument. A result from our assessment does not constitute a medical diagnosis.
Testimonials reflect individual experiences and are not guarantees of specific outcomes. Individual results will vary.
Advisory board members contribute to content development and review. They do not provide direct patient care through LipeWell and are not in a patient-provider relationship with LipeWell users.
In accordance with FTC guidelines (16 C.F.R. Part 255):
These commercial relationships do not affect the quality, accuracy, or integrity of our educational content.
For questions about this Privacy Policy or Terms, or to exercise your privacy rights:
LipeWell LLC
1234 Wellness Ave, Suite 100, Austin, TX 78701
Email: privacy@lipewell.com
We will respond to all inquiries within 5 business days.